If you’re still using paper manuals only, you are setting your people up for failure
Back in the 1980s, researchers discovered that employees, franchisees and customers don’t read manuals. Why? Because people learn in different ways and reading is not the best way to learn for many. This is especially true today when there are more media available to us – think social media, videos and interactive digital – than ever before.
Smart trainers, coaches and field support people recognise this and use a range of different media to create better engagement, performance and results.
7 compelling reasons to switch to
my Learn, Think, Act (LTA) System
Accelerated Learning
We use interactive technology and the latest techniques to get your people up to speed faster and keep them ahead of the game through continuous development
Greater Engagement
When your employees or franchisees are engaged in your business, they are more likely to give of their best, and engaged customers are loyal customers who also refer their friends
Higher Productivity
Only with the necessary skills, knowledge, efficiency and adaptability can businesses and organisations create greater value and achieve their full potential
Better Risk Management
Among the greatest threats to businesses are non-compliance and errors as a result of poor training, education, dialogue and support
Faster Development
By connecting everyone in your organisation, even those working remotely, the System allows ideas and innovations to be shared and implemented more readily
More Affordable Setup
Digital ‘manuals’ can be produced, shared and updated far faster than physical manuals, and the flexibility of the range of media you can use makes them more cost-effective too
What’s the 7th reason?
I’m Robin La Pere and over my varied and successful career, I’ve been a teacher, speaker, writer, marketer, entrepreneur, business leader, franchisor, thought leader and consultant.
I have always been passionate about better ways to help people to learn, think and develop their competencies. Now I have combined my own competencies together with the latest technologies and best methods, backed by science, to create my unique Learn, Think, Act System.
Prepare for the future of work, franchising and customer experience
How do we learn? There are plenty of theories but one thing is universally true: We learn better when the training is relevant to our needs and we are actively engaged in the learning process.
That’s why Participatory Teaching Methods are more effective than Passive Teaching Methods. As you can see from the Learning Pyramid, if you've been relying on classroom teaching and manuals, they have probably only been about 15% effective. But how can you make your training and support more participatory with the limited time and resources you have?
Welcome to the future of manuals, training and support!
The Learning Pyramid
Interactive: The true
secret to your success
If you noticed in The Learning Pyramid diagram above that the most effective teaching methods are participatory – that is, discussing as a group, practising by doing and teaching others – then you’re probably wondering: “How can you do all this online?”
The answer is: Easy. The Learn, Think, Act System allows you to interact with your employees, franchisees or customers online, either through online quizzes, games, chat or interactive video, or by enabling users to communicate direct with you or a community of other users.
Just in case you need more proof, here are the stats
40-60%
That’s how much TIME YOU’LL SAVE by training your employees interactively online instead of by traditional classroom training, according to a Brandon-Hall Study.
5X
IBM found that trainees were able to pick up nearly FIVE TIMES MORE MATERIAL without increasing time spent in training. This saves the company $200 million per year.
26%
REVENUE GENERATED PER EMPLOYEE is 26% higher for companies which offer training using technology, says a Bersin Research Report The Business Impact of Next-Generation eLearning.
15-20%
That’s the average COST AND TIME SAVINGS my clients have made by going digital rather than going to the expense of rewriting or extensively upgrading their paper manuals.
How we can create a better ‘manual’, faster and cheaper
1. Free Assessment
Send me your existing manual or manuals (preferably in digital form!) and I will provide you with an independent professional evaluation and an indepth report on the steps you could take to improve the manual’s effectiveness. All at no cost and with no obligation for you.
I understand how valuable your intellectual property is to you, so before you disclose any of it to me, I will send you a Confidentiality and Non Disclosure Agreement for your protection and peace of mind. (If you’d still rather not send me your entire manual, just email a few sample pages and the contents.)
2. Strategy Alignment
Because your manuals form an integral part of your strategy, it is essential that before I do anything else, I gain an indepth understand- ing of your business and its goals and align these with the needs of your new manual’s users.
You will probably be surprised at how cost-effective my services are (the reason for this is explained in the next step). I always provide a production plan and upfront price so there are no surprises. Should you wish to make any changes to the plan or require additional services, I will give you a firm quote first.
3. Multimedia Capture
Writing and creating diagrams for a manual can be a slow and expensive process. For that reason, I keep the writing to a minimum and use video and audio technology to instantly capture key aspects of your business or product.
One of the keys to producing more effective ‘manuals’ is knowing the best media to get your message across. I am an expert at this but I find that because smartphones have such good cameras and microphones these days, I can provide my clients with the brief and training they need to do much of the recording themselves.
4. Ready to Fly!
Another of the keys to producing more effective ‘manuals’ lies in editing and packaging the multimedia so it can be easily accessed and searched by users. I will create a purpose built intranet or LMS (Learning Management System) so everything is in one place.
Because your new ‘manual’ will be stored in the Cloud, it will be able to be accessed by your users anywhere in the world. You will have complete control over content development and updating, which can be done instantly. You will also have the complete security of controlling who has access and instantly cutting off departing users.
Get Your FREE Manual Effectiveness Evaluation
After years of creating powerful manuals, I have hit on the best way ever – and I am willing to share this revelation with you.
Just share your current manual (or parts of your manual) with me in complete confidence and I will send you a completely objective, professional and confidential Manual Evaluation Report. You’ll learn:
- The 10 critical elements of a truly effective guide and training resource
- How your current manual stacks up against these critical elements
- What the opportunities are to drive better understanding, retention, performance and results from your people or customers
- How the Learn, Think, Act System could save you time and money as well as improve profitability
Don’t waste any more time and money on manuals that just don’t work as hard as they should
Send me this Form and I’ll get back to you with a Confidentiality and Non-Disclosure Agreement and my private email address so you can send me your current manual with complete confidence.
