Forget the Lifeboat.

Make Your Business Truly Unsinkable!

In my last article in this series Will your business come out of this crisis stronger and better? I said that it is possible for businesses to not only survive this pandemic but come out the other side in better shape than before. Here are some examples of businesses which are determined to thrive – and what we can learn from them.

Writing in the Harvard Business Review, Steve Blank said that the “lifeboat choices you make” during the COVID-19 pandemic will influence your business’s ability to survive.   

He's right, of course, and his article A 5-Day Plan to Keep Your Company Afloat is worth reading (see the link at the end of this article), but at the risk of taking Mr Blank out of context, I believe the use of the term ‘lifeboat’ is sending the wrong message to business owners.

Instead of focusing purely on survival, I believe business owners and managers should also be thinking about how they can actually gain from their current situation and become, in the words of economist Nassim Nicholas Taleb, ‘antifragile’. 

Don’t get me wrong. I’m not saying you shouldn’t cut back on unnecessary expenses, and rationalise your business. You must, and hopefully you already have. But I’m saying now’s not the time to give in to the fear that nothing you do is going to make a difference. It’s time to roll up your sleeves and rethink your strategy for the future.



This is definitely not the time for theories, but for action. So here’s what other business owners are doing to ensure their businesses not only survive but thrive during these challenging times. I have categorised them into industries but if you happen to be in a different industry, don’t worry – you may be able to adapt their ideas into your business.

Fitness Centres

Low-cost, subscription-based, open-all-hours fitness centres created a massive new business model (Think Anytime, Snap and Jetts Fitness) but as they are now all 'temporarily closed' according to their websites, you may be wondering how they could possibly thrive during this time.


Smart operators have shifted their businesses online, not only using interactive communications tools such as Zoom to work with their members at home but also creating workout guides, recipe books, and equipment bundles to help members stay on track during the lockdown.

What many people enjoy most about joining a fitness centre is the ability to get help developing the right exercise routines and to watch your movements in a mirror to check you're looking good while you're doing the routines. But how do you get that at home?


The CEO of Mirror Gym, Brynn Putnam, has gone from being a professional ballet dancer to founding an acclaimed fitness studio to revolutionising the industry with The Mirror. Priced at US$1500, this virtual reality device may look just look an ordinary mirror when it’s off, but when it’s switched on it’s a yoga studio, a boxing ring, a personal trainer. No wonder the Mirror Gym company is now valued at more than US$300 million. 

Tutoring Services

Seven years ago, Sarah-Louise Hayton, a former teacher, established Thinking2morrow, an after-school Learning Centre offering students personalised computer-based learning programmes with access to one-on-one tutoring in a fun, rewarding environment. The business model was so successful that when Sarah-Louise and I set up the business as a franchise, the first franchisee signed up almost immediately. But that was just weeks before the start of the COVID-19 lockdown.


Now, of course, the two Learning Centres are closed but Sarah-Louise was quick to adopt online tutoring. “Because our personalised learning programmes are cloud-based, they can be accessed from students’ homes as well as our Learning Centres,” she explains. “And we simultaneously use an online interactive platform to provide access to our tutors. Our students are saying it’s like the tutors are right there with them and for the first time we are able to offer this unique benefit to students throughout the country. The lockdown has provided the opportunity to develop our business model and grow our business.”      

Home Renovations

Construction is now on the list of permitted services but while New Zealand was in Level 4 lockdown, building and renovation sites were left empty and tradespeople were obliged to stay at home. However, a leading home renovation and extension franchise, Pzazz Building*, saw virtual design and planning as services they could continue to provide to their clients.



“We are full-service renovation specialists, so we had already invested in a full suite of design services, including draughting and 3D design,” says Managing Director Russell Poole. It was the logical next step to use our technology to make the full service online during lockdown. But we also decided the opportunity existed to create a new brand, Pzazz Design, and use the virtual platform to make the service available to anyone in the country, even after lockdown.”


* Statement of Interest: I am a director of Pzazz Building’s parent company, Nuovo Group Limited.



References in this article:



A 5-Day Plan to Keep Your Company Afloat by Steve Blank, Harvard Business Review

Will your business come out of this crisis stronger and better?  by Robin La Pere, No Ordinary Businesses and Franchises

Mirror Gym

Thinking2morrow Tutoring

Pzazz Building 

Robin La Pere no ordinary business and franchise consultant

I understand how tough it is for business owners right now.


I can help ... and you may be entitled to New Zealand Government funding of up to 50% of the cost

Im Robin La Pere, no ordinary business consultant. I've been a corporate leader and owned my own businesses, so I understand the impact that so-called 'Black Swan’ events such as pandemics and recessions can have on businesses and franchises, no matter what size.


That's why I have decided to do something about it. In addition to my business consulting services and resources such as ebooks and guides, I have developed several programmes designed to help business owners and managers to navigate the current crisis more confidently.  


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