How Businesses are Using AI to Gain a Competitive Advantage

Despite warnings about its risks, artificial intelligence has already become the Next Big Thing.


Whether we realise it or not, we’re already exposed to it in our daily lives. And there’s a pretty good chance that if you’re not already using it in your business, your competitors are.


With mixed results, I have to say. This video demonstrates the AI drive-thru technology now being used by fast food restaurants including Carl's Jr., Hardee's, Del Taco, and Checkers across the United States and by a growing number worldwide. 

The AI system uses automatic speech recognition to convert orders to text, allowing the technology to understand and process human speech.


This also works with incoming sales enquiries. Can you tell if this caller is talking to a chatbot rather than a real human?

The unnatural pauses and speech patterns give it away. But the technology is getting better all the time.

Sales calls and fast-food orders aren’t the only business processes that AI is automating. Here are the main ways that companies in the United States are currently using AI.

How Business Owners Use Artificial Intelligence

Source: Forbes Advisor

But we have only just begun to tap the full potential of AI. The real value of AI is not in automating specific business processes but in integrating them to produce a seamless workflow across everything that your business does.

Automated and integrated workflows have the potential to give businesses in all industries an enormous competitive advantage. They will allow small companies to compete with much larger companies. And they will allow all companies, no matter what size, to scale much more easily than before.


Let me give you an example.


You may say: “I own a commercial cleaning company – you’ll never be able to automate the actual work of cleaning. You’ll always need people.”


That’s only partially true, as this video shows.

I’m yet to find an AI-powered robot that can dust and clean furniture as well as floors but of course, Dyson is already working on that. 

My view is that AI will never completely replace humans but will support and assist us in our efforts. And as a result, many business models will need to adapt and change.


To illustrate how this may work, let’s stay with the commercial cleaning industry. When I was at school, I had a part-time cleaning job. It took me hours every week to mop and polish hard floors and vacuum carpets. A cleaner’s hourly wage is low, but if you added my pay up over a year, it must have come to a few thousand dollars. These days, you could use an AI-powered robot like the one in the video above to do the same job than I did – and I daresay it might well do a better job.

But, I hear you say, those robots cost tens of thousands of dollars.


Yes, but if you lease one, it could cost you less than the wages you would need to pay to a cleaner like me, and much less than using a commercial cleaning company.


See where I’m going with this? How will human cleaners and cleaning companies be able to compete with robots?


The answer lies in that old adage “If you can’t beat ’em, join ’em”. As I said above, robots can’t do everything that human cleaners do. At the time of writing this, you still need humans to clean things such as toilets, furniture and keyboards. But smart cleaning companies will become providers of robotic cleaning services as well as the more specialised services that only humans can currently provide. This will help to solve cleaning companies’ perennial problem – shortage of labour – and make them more competitive in the marketplace. 

This article is the first of a series on how AI is likely to affect your industry and how you'll need to adapt your business model to remain relevant in a changing world.

Robin La Pere No Ordinary Business and Franchise Consultants

People in the know say that AI will soon impact every industry – if it hasn't already. I'm no expert on AI but I do know a thing or two about business models and how they need to adapt and change in a fast-changing world in order to succeed. 


For more on how I can help you on that, download my free ebook Why Your Business Model is in Trouble or contact me to arrange a Free Strategy Consultation.

* The image above shows how AI thinks I should look. What do you think?

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