Amazing Things You Can Do With Your Franchise Intranet
As a franchisor, having an effective intranet for your franchise system can be a game-changer.
An intranet is a private network accessible only by your franchisees, employees, suppliers, service providers and any other users you approve. It serves as a centralised hub for communication, collaboration, and knowledge sharing within your franchise organisation.
But that’s just the beginning…

A virtual meeting place for your entire franchise network
Some of the most important communication, knowledge sharing and problem solving in most organisations takes place at the water cooler, coffee machine or other informal meeting place.
The issue that franchises have is geographical distance between franchisees. But an intranet solves that by acting as a virtual meeting place for your entire franchise network. Use it to share important announcements, updates, and best practices with all your franchisees simultaneously. Encourage franchisees to collaborate and exchange ideas through discussion forums, message boards or chat rooms.

Example of an intranet for employees. Source: Axero Solutions
Meeting the varied needs of everybody in your organisation
Developing an effective franchise intranet takes more than digitising your existing manual and uploading it online.
Yes, your intranet can serve as a centralised repository for all your franchise’s operational documents, policies and procedures. Two of the key advantages over a printed franchise manual are that you and your network can access the repository from anywhere on any digital device and it's a simple matter to keep it up to date. This ensures that franchisees have access to the latest versions and can easily stay compliant with your brand standards and legal requirements.

Example of professional skills training using gamification. Source: EI Powered by MPS
Comprehensive training and support resources
Leverage your intranet to host a vast library of training materials, including videos, manuals and interactive modules. This ensures consistent and up-to-date training for new franchisees and their and your employees. You can also offer online support through FAQs, troubleshooting guides and a dedicated support section.
As a teacher, mentor and conference and workshops organisor, I have always been interested in better ways of training and coaching, and I keep up with the latest innovations in the field. One of these is gamification. Gamification involves turning the learning process into a game by applying game principles such as challenges, point scoring, etc. Because training games are interactive, they motivate and engage your franchisees and have proven to be one of the most effective and exciting new training tools available.

Training the trainers
In my 25+ years in franchising, one of the biggest gaps I have found in the franchising model is that franchisees are so often expected to train and support their employees themselves, but aren’t given the training and tools they need to do this.
Another of the advantages of an intranet is that it can be used as a training resource, knowledge base and communications hub for both franchisees and their employees. And you can provide access to only relevant sections of the intranet, meaning that franchisee employees will only be able to access the content, resources and training materials that apply to them. Should an employee move on, their access will be immediately cut off, ensuring the confidentiality of the franchisor's and franchisee's intellectual property.

Reporting and performance tracking
You can’t manage what you can’t measure, and reporting, performance tracking and even benchmarking have become an essential part of franchise management. Because an intranet can provide instant access to all your franchise’s software and systems, it is the ideal way to implement a secure online reporting system, allowing franchisees to submit sales figures, inventory levels and other performance metrics. This streamlines data collection and enables you to track the performance of individual franchises and your overall franchise system more effectively.
How the Latest Training Techniques Can Boost Your Franchisees’ Performance
You can’t be successful unless your franchisees are.
It’s a cliché but for most franchises, higher franchisee sales mean greater percentage royalties for the franchisor. So you would think franchisors would have a vested interest in helping their franchisees to perform at a high level.
Read about the innovative training and support techniques that smart (and successful) franchisors have adopted to make the process far more effective.
Need help to improve your franchisee training and manual?
Developing an effective franchise intranet and training programmes takes more than digitising your existing manual and uploading it online. As a teaching, marketing and franchise professional, I have the expertise you need to take your intranet and training to the next level.
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